Frequently Asked Questions
Everything you need to know about shopping with J.McLaughlin.
What is the status of my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can also view your order history and status by logging into your account on our website.
What is your return policy?
We accept returns of unworn, unwashed, and unaltered merchandise within 30 days of the original purchase date. Items must have all original tags attached and be accompanied by the receipt or packing slip.
Do you offer international shipping?
Currently, J.McLaughlin ships to addresses within the United States and select U.S. territories. We do not offer international shipping at this time.
How do I determine my size?
To find your perfect fit, please refer to our comprehensive Size Guide located on each product page. Our collections are designed with classic American tailoring in mind.
Can I return an online purchase to a local boutique?
Yes, online orders can be returned to any J.McLaughlin retail boutique. Please ensure you bring your original packing slip or order confirmation email to facilitate the process.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, and Discover), as well as PayPal, Apple Pay, and J.McLaughlin gift cards.